return policy
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In an effort to keep costs low for our customers, while also providing high quality items, we have to enforce a strict return policy. Returns are a business’s demise if done too frequently, or without thoughtful consideration. Please only make a purchase if you are sure you want the item. Our items often sell out so please don’t buy up items other people may want, just to return it. This policy is not designed to drive away customers, but to protect our brand and uphold integrity.
PERTAINING TO CLOTHING:
We understand that not all sizes are created equal. That is why we post size charts with measurement guides to help you make a more educated decision when choosing sizing. This should help eliminate the need to return due to fit issues.
Only Items that are defective or damaged can be exchanged for the same item. No refunds will be made on any item, ever.
Unfortunately, manufacturing errors happen often. Quality control in a manufacturing facility that makes 1000s of products can be very difficult. If your item is defective or isn’t working we will ensure you get one that meets your needs (and hopefully surpasses it!). Please be patient with us, we are just like you. We are American families who also shop online and we get it. It can be frustrating. However, transportation and processing can take a bit, but we will make it worth your wait! No matter what, we always want our customers to be happy.
All exchange requests must be made within 7 days of when you receive the item. Tracking information will detail delivery date.
Once you have submitted a request, you have 30 days from the original date of delivery to exchange the item. If you do not fall within this timeframe, we cannot issue you an exchange.
To be eligible for a exchange, your item must be unused and in the same condition in which you received it.
Several types of goods are exempt from being exchanged. Perishable goods such as food, flowers, newspapers or magazines cannot be exchanged. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-exchangeable items:
* Gift cards
* Some health and personal care items
To complete your exchange, we require a receipt or proof of purchase (a screenshot of email confirmation from your order will do).
Please do not send your purchase back to the manufacturer.
Late or missing exchanges (if applicable):
Please be patient. Exchanges can take as little as a few days or as much as 1-2 weeks to process depending on the payment method you chose.
If you haven’t received your item yet, first check the tracking information again.
If the tracking information shows as “delivered” please contact the carrier first.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Final Sale items (if applicable)
Any items marked “final sale” at time of purchase, cannot be exchanged for any reason. These are HEAVILY discounted and can be salvaged or reused in another way if defective for any reason.
**We choose our final sale items based on market pricing and availability, NOT due to quality concerns or issues. ALL final sale items still go through our quality control process**
Exchanges (if applicable)
We only replace items with the same item. If that item is now out of stock, we will issue you a store credit for another item on our site. To process your exchange please send us an email at [email protected] and we will instruct you on what to do next.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your exchange. Once the exchanged item is received, a gift certificate will be mailed to you.
Shipping
To exchange your product, you should email us prior to sending back your item and we will give your instructions on how to send in your exchange (address, etc.)
Since shipping is free to you as the customer, you will be responsible for paying for your own shipping costs for exchanging your item. (We lose money by offering you free shipping, and will be shipping the exchanged item back to you for free again-don’t worry).
Shipping costs are non-refundable. If you receive a refund, the cost of exchange shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your exchanged item.
One more time for those skimming this document: NO REFUNDS, exchange only.
Sandy Feet Sprayer reserves the right to establish an official return policy for their store. Failure to comply to this policy will forfeit your right to receive an exchange, regardless of item’s condition.
If you have any questions please email: [email protected]